qx99 Terms and Conditions

1 General Provisions

qx99 is an online betting and casino platform that provides services for Bangladeshi users. These terms and conditions ("Terms") apply to the qx99.cam website and all associated services.

In these Terms, "user", "you" or "player" means any person registered on the qx99 platform. "qx99", "we" or "platform" refers to qx99.cam and its operating entity.

By creating an account on qx99 or using the platform, you are considered to have fully accepted these Terms, our Privacy Policy and Responsible Gaming Policy. If you disagree with these Terms, please refrain from using the platform.

2 Account Registration

To join qx99 you need to create a personal account. All information provided at registration must be accurate, complete and your own.

2.1 Registration Requirements

• Each person may open only one account. Multiple accounts are strictly prohibited.
• The name, address, phone number and date of birth provided at registration must be accurate.
• It is your responsibility to keep your account password confidential and not share it with any third party.
• If you suspect unauthorised access to your account, notify qx99 support immediately.

2.2 Account Ownership

Each account is entirely personal. Allowing anyone else to use your account or transferring the account to another person is strictly prohibited. qx99 reserves the right to verify identity at any time.

3 Age Restrictions

Online betting in Bangladesh is permitted for adults only. By registering on qx99 you confirm that you are 21 years of age or older.

If identity verification reveals that a user is under 21, that account will be closed immediately and all deposited funds may be confiscated.

If you see a minor using qx99, please report it to our support team.

4 Account Verification (KYC)

qx99 follows a Know Your Customer (KYC) process to operate a safe and transparent platform. Identity verification may be required in the following situations:

• When submitting a withdrawal request for a significant amount for the first time.
• When unusual activity is detected on the account.
• Whenever qx99 management considers it necessary.

4.1 Required Documents

• A clear copy of your National ID Card (NID) or passport.
• Proof of ownership of the payment method used (e.g. mobile banking statement).
• Proof of current address if required.

Withdrawals may be put on hold until the verification process is complete. Once the required documents are submitted correctly, qx99 will complete the verification process promptly.

5 Deposits and Withdrawals

qx99 supports the most widely used payment methods in Bangladesh: bKash, Nagad, Rocket, Upay and direct bank transfer. All transactions are conducted in Bangladeshi Taka (BDT / ৳).

5.1 Deposit Rules

• Minimum deposit amount: ৳300 (for each method).
• Deposits must be made only from a payment method registered in your own name.
• Deposits through a third party are prohibited and may result in account suspension.
• All deposits are secured through SSL encryption.

5.2 Withdrawal Rules

• Minimum withdrawal amount: ৳800.
• Withdrawals are generally processed within 1 hour.
• Withdrawals can only be made to the same payment method used for the deposit.
• Withdrawals may be on hold if KYC verification has not been completed.
• Requesting a withdrawal while an active bonus wagering requirement is in progress may result in the bonus being cancelled.

6 Bonuses and Promotions

qx99 regularly offers various bonuses and promotional offers. All offers have specific terms that must be followed.

6.1 Welcome Bonus

• New members will receive a 200% bonus on their first deposit up to ৳8,000.
• Wagering requirement to withdraw the bonus: 15 times (15x).
• The bonus amount cannot be withdrawn before the wagering requirement is met.
• Bonus validity is limited to a specific time period — see the expiry shown on the offers page.

6.2 General Bonus Terms

• Each bonus applies once per person / household / device / IP address.
• Multiple bonuses cannot be used at the same time unless specifically stated.
• If bonus abuse is suspected, qx99 reserves the right to cancel the bonus and suspend the account.
• VIP members will receive weekly cashback according to their tier: Bronze — up to 0.2%, Silver — up to 0.4%, Gold — up to 0.6%, Platinum — up to 0.8%.

7 Betting Rules

All betting activity on qx99 is governed by specific rules. The following general rules apply across all categories including cricket betting, sports betting, slot games and casino games.

7.1 Placing Bets

• Once a bet is confirmed it cannot be changed or cancelled.
• If incorrect quotes or odds are displayed due to a technical error, qx99 reserves the right to void that bet.
• If an event or game is suspended or cancelled, qx99's policy will apply to the affected bets.

7.2 Winnings Payment

• Winnings will be credited to the account after the result is confirmed.
• In the case of disputed results, qx99's decision will be considered final.
• qx99 reserves the right to void any winnings based on erroneous information.

8 Prohibited Activities

The following activities are strictly prohibited on qx99 and may result in account closure and confiscation of funds:

• Creating multiple accounts or using a third party's account.
• Abusing the bonus system or coordinated bonus hunting (bonus abuse / collusion).
• Using software, bots or automated methods in any game or betting system.
• Conducting money laundering or illegal financial activities.
• Using a false identity or forged documents.
• Engaging in fraudulent coordination with other players.
• Attempting to interfere with the security or operation of the platform.

9 Account Closure and Suspension

9.1 Closure at the User's Request

You may close your account at any time by contacting our live chat support. Please withdraw any remaining funds before submitting your account closure request.

9.2 Suspension or Closure by qx99

qx99 reserves the right to suspend or close any account for the following reasons:

• Violation of these Terms.
• Fraudulent or suspicious activity.
• Failure to complete KYC verification.
• Order from a court or legal authority.

In the event of account closure, legitimate funds will generally be returned; however, if the closure is due to prohibited activity, funds may be confiscated.

10 Responsible Gaming

qx99 places the highest importance on responsible gambling. We believe that playing for entertainment should be healthy and enjoyable.

• Every member can set deposit limits, loss limits or self-exclusion on their account.
• If you feel that gambling is having a negative impact on your life, please contact support.
• For detailed information on responsible gaming, visit our Responsible Gaming page.

11 Privacy and Data Protection

qx99 uses the highest standard of security technology to protect users' personal information. Your information is kept secure through SSL encryption and modern data protection technology.

• Your personal information will never be sold or leased to third parties.
• Information may be shared where necessary to meet legal obligations.
• For more details, please read our Privacy Policy.

12 Dispute Resolution

Any dispute or complaint will first be handled through our support team. The dispute resolution process is as follows:

• Step 1: Submit your complaint via 24/7 live chat or email at ([email protected]).
• Step 2: Our support team will review it and respond as quickly as possible.
• Step 3: Complex matters will be escalated to the management level and a final decision will be communicated.

For all disputes, qx99's system logs and records will be considered the primary evidence. The deadline for submitting a dispute is within 30 days of the incident.

13 Limitation of Liability

qx99 is not responsible for the following:

• Losses caused by internet disconnection or technical issues.
• Losses resulting from sharing your account credentials with others.
• Delays or errors by third-party payment processors.
• Service interruptions due to external causes (natural disasters, cyberattacks, etc.).

qx99 always strives to provide a reliable and uninterrupted service. In the event of any service disruption, we are committed to resolving it promptly.

14 Amendments and Changes

qx99 reserves the right to change, amend, or update these terms and conditions at any time. Regarding changes:

• Notifications will be sent to your registered email or on the platform before any significant changes.
• Continued use of the platform after changes take effect will be considered acceptance of the new terms.
• The latest terms and conditions will always be available at qx99.cam/terms-conditions.

You are advised to visit this page regularly to stay updated on the latest terms and conditions. For any questions regarding the terms, contact us at [email protected].