qx99 Privacy Policy

qx99 ("we", "our", "platform") operates a trusted online betting and casino service for Bangladeshi players. This Privacy Policy ("Policy") describes what information we collect, how we process it, and how we keep it secure when you use the qx99 website, mobile version, or any other digital channel.

This policy applies to all registered users, guest visitors, and anyone who uses any qx99 service. By using our platform, you are considered to have agreed to the terms of this privacy policy. If you disagree with any part of this policy, we recommend you contact our support team.

qx99 reserves the right to update this privacy policy from time to time. When changes are made, the "Last Updated" date will be revised. For significant changes, we will send a notification to your registered email address.

qx99 collects the following types of information:

a) Identity Information

• Full name and date of birth (for age verification — 21+ policy)
• Email address and contact details
• National ID or passport details (for KYC verification)
• Current address and country

b) Financial Information

• Mobile banking numbers (bKash, Nagad, Rocket, Upay)
• Bank account details (for bank transfers)
• Transaction history and amounts
• Deposit and withdrawal records

c) Technical Information

• IP address and device identifiers
• Browser type and operating system
• Login time and location data
• Cookie and session related information

d) Gaming Activity Information

• Betting history and results
• Preferred games and sports categories
• Time spent on the platform
• Bonus claim and usage records

qx99 collects information in the following ways:

• Directly provided: Information you give us during registration forms, the login process, and at the time of deposits or withdrawals.
• Automatic collection: Information collected through cookies, log files, and tracking technologies when you browse our website.
• From third parties: Through payment processors, identity verification services, and fraud prevention agencies.
• KYC verification process: Identity and age confirmation through national ID or passport scans.

Your information is used only for the following legitimate purposes:

4.1 Account Management

Personal information is used to create, manage, and secure your account. This includes login verification, password recovery, and ensuring account security.

4.2 Payment Processing

Financial information is used to process deposits and withdrawals via bKash, Nagad, Rocket, Upay, or bank transfer, and to maintain transaction records. The minimum deposit amount is ৳300 and the minimum withdrawal amount is ৳800.

4.3 Legal Compliance and Responsible Gaming

Information is used to carry out age verification (21+ confirmation), anti-money laundering (AML) requirements, and responsible gaming policy compliance.

4.4 Service Improvement and Customization

Information is used to analyze your gaming preferences and provide more relevant games, offers, and promotions.

4.5 Customer Service

Information is used to resolve issues related to your account and transactions when providing 24/7 live chat support.

4.6 Security and Fraud Prevention

Technical data is used to detect and prevent account hacking, identity theft, multiple accounts, and other fraudulent activity.

qx99 never sells your personal information or shares it with third parties for commercial purposes. However, disclosure may be necessary in certain circumstances:

• Payment processors: Only the information necessary to complete transactions is shared with bKash, Nagad, Rocket, Upay, and banks.
• Technology partners: With technology service providers who operate the platform, working under strict confidentiality agreements.
• Legal obligations: Information may be disclosed in response to a valid government authority request or court order.
• Identity verification services: With authorized verification agencies to complete the KYC process.

Outside the cases listed above, your information is not disclosed to any third party under any other circumstance.

Cookies and similar tracking technologies are used on the qx99 website. Cookies are small data files stored on your device by your browser when you visit our website.

6.1 Types of Cookies

• Essential cookies: Required to maintain login sessions and ensure security.
• Functional cookies: To remember your preferences (language, theme).
• Analytical cookies: To analyze and improve platform usage.

6.2 Cookie Controls

You can delete or block cookies through your browser settings. However, disabling essential cookies may limit some features of the platform.

qx99 has adopted industry-standard security measures to keep your personal and financial information secure:

• SSL encryption: All data transmissions are protected by 256-bit SSL encryption, making it virtually impossible to intercept data.
• Access controls: Only authorized staff can access the information they need.
• Encrypted storage: Sensitive information is stored on servers in encrypted form.
• Regular security reviews: System security is regularly tested and updated.
• Two-factor authentication: Two-step login verification to protect your account.

While we ensure the highest level of protection, no method on the internet is 100% secure. You are therefore advised never to share your login credentials with anyone else.

qx99 retains your personal information only for as long as necessary to provide services or meet legal obligations. Generally:

• Active account data: retained for as long as the account remains active.
• Transaction records: for the period required under financial regulations.
• KYC documents: after verification, as required by legal obligations.
• After account closure: for the period required to meet necessary legal compliance.

Once the retention period ends, data is securely deleted or anonymized.

As a qx99 user, you have the following rights:

• Right to access: You may request to know what information we hold about you.
• Right to correction: You may request correction of inaccurate or incomplete information.
• Right to deletion: In certain circumstances, you may request that your information be deleted (subject to legal obligations).
• Right to restrict processing: In some cases, you may request that processing of your information be limited.
• Right to object: You may object to the use of your information for marketing communications.
• Right to data portability: You may request your information in a structured, machine-readable format.

To exercise these rights, contact our support team via live chat or at [email protected].

qx99 strictly does not provide services to anyone under the age of 21. Our platform is for users aged 21 and above only. Age verification is mandatory during registration, and if an account holder is found to be under 21, that account will be closed immediately and the collected information will be deleted.

If you believe a minor is using our platform, please contact us.

Our platform may integrate technology from payment gateways or game providers (Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, Ezugi, Microgaming, NetEnt). These third parties have their own privacy policies, and your information on their platforms is governed by those policies. qx99 is not responsible for the privacy practices of these third parties.

qx99 reserves the right to change, amend, or update this privacy policy. For any significant changes:

• The "Last Updated" date at the top of the page will be changed.
• A notification will be sent to registered users by email.
• A notice will be displayed on the platform if needed.

Continued use of the platform after changes have been made will be considered acceptance of the revised policy terms.

If you have any questions, concerns, or complaints about the privacy policy, please contact us:

• Live Chat: Direct support in Bengali available 24/7.
• Email: [email protected]

We take all privacy-related complaints seriously and aim to resolve them promptly.