Frequently Asked Questions
All your answers at qx99 are here
Account, deposits via bKash and Nagad, bonuses, games, and security — you will find detailed answers to all your questions on this page.
Whether you are new or experienced at qx99, questions can come up at any time. On this FAQ page, we have organized the most common questions from Bangladeshi users into five categories: Account and Registration, Deposits and Withdrawals, Games and How to Play, Bonuses and Promotions, and Security and Responsible Gaming. If you cannot find an answer to your question, our 24/7 live chat support is always ready.
Category 1
Account and Registration
To open an account at qx99, you need an active mobile number, a password, and your correct date of birth. The registration process is fully online and can be completed in just a few minutes. Please note that only those aged 21 or above are allowed to open an account and play at qx99.
No, only one account per person is allowed. Creating multiple accounts using the same mobile number, device, or payment method is a violation of qx99's rules. In such cases, the accounts may be suspended and the balance may be forfeited. Maintain one account with accurate and honest information.
If you forget your password, click the "Forgot Password?" option on the login page. A verification code will be sent to your registered mobile number. Enter the code and set a new password. If you have trouble, contact our 24/7 live chat support — you will get help quickly.
The account verification process at qx99 is generally completed quickly. A copy of your national ID card or passport may be requested for large withdrawal amounts. If documents are submitted correctly, verification is completed faster. Our support team is always ready to make the process easy.
Yes, qx99 can be used completely safely on a mobile browser. The platform is secured with SSL encryption, so your login information and financial data remain fully private. Avoid public Wi-Fi and use mobile data, and it is better not to save your password in the browser.
Category 2
Deposits and Withdrawals
Depositing from bKash to qx99 is instant — it is usually credited to your account within a few seconds to one minute. Use the correct reference number and amount when making a deposit. If there is any issue, take a screenshot of the transaction and get help via live chat.
The minimum deposit amount at qx99 is ৳300 (the same for all payment methods). The minimum withdrawal amount is ৳800. No extra fees are charged for small transactions, though your mobile banking provider's own charges may apply.
Yes, both Nagad and Rocket are supported payment methods at qx99. In addition, Upay and direct bank transfer can also be used. The minimum deposit amount is the same for every method — ৳300. Choose whichever method is convenient for you.
Withdrawal requests at qx99 are generally processed within 1 hour. This is among the fastest of online casino platforms in Bangladesh. The process is even faster if correct account details are provided and the account is verified.
To deposit via bank transfer, log in to your qx99 account, go to the deposit section, and select the "Bank Transfer" option. Send the money to the displayed bank account with the correct reference. Major banks are supported including Dutch-Bangla, City, BRAC, Islami, and Sonali Bank.
qx99 itself does not charge any processing fees on deposits or withdrawals. However, bKash, Nagad, Rocket, or bank transaction charges may apply — this depends on the policy of the respective provider. Contact your payment service provider directly for the latest fee information.
Category 3
Games and How to Play
To bet on BPL (Bangladesh Premier League) matches, go to the cricket section of qx99 and select the ongoing or upcoming match. Markets such as match winner, toss, top run scorer, and others are available. Enter your bet amount and confirm. With live betting, you can also place bets while the match is in progress.
qx99 offers slot games from the world's leading software developers including Pragmatic Play, PG Soft, JILI, and Spribe. Popular titles such as Fortune Tiger, Gates of Olympus, Sweet Bonanza, Lucky Neko, Super Ace, and Fortune Gems are available. Aviator (Spribe), a crash game, is also very popular.
RTP (Return to Player) is a percentage that indicates how much of the total money wagered in a game is returned to players over the long term. For example, 96% RTP means that on average ৳96 is returned for every ৳100 wagered — this is a long-term average and is not guaranteed in every session. The higher the RTP, the more player-friendly the game.
In the live casino section, you can play directly with real dealers from Evolution Gaming and Ezugi — such as Live Baccarat, Roulette, Blackjack, and Sic Bo. Choose a table, set your bet amount, and place your bets within the allotted time. The experience is best with a stable internet connection.
Yes, qx99 is fully mobile-responsive. All games can be enjoyed on Android and iOS browsers without downloading any app — from slots to cricket betting and live casino. You will get the best performance using Chrome or Safari browser.
Category 4
Bonuses and Promotions
Open a new account at qx99 and deposit a minimum of ৳300 for the first time to receive a 200% welcome bonus — up to ৳8,000. That means if you deposit ৳4,000, you will have a total balance of ৳12,000. The bonus is added to your account automatically — no separate code is needed.
The wagering requirement for qx99's welcome bonus is 15x. This means the bonus amount must be wagered 15 times before withdrawal. For example, if you receive a ৳2,000 bonus, you must place a total of ৳30,000 in bets. Progress toward meeting the wagering requirement can be tracked in the promo section of your account.
qx99 has four VIP levels: Bronze (weekly cashback up to 0.2%), Silver (up to 0.4%), Gold (up to 0.6%), and Platinum (up to 0.8%). Levels are advanced through regular play and activity. Higher levels offer cashback, faster withdrawals, and special offers.
qx99's VIP cashback is provided on a weekly basis. At a set time each week, cashback on net losses is automatically added to your account according to your VIP level. No application is needed to receive cashback — the process is fully automatic.
Yes, qx99 runs special promotional offers during Eid ul-Fitr, Eid ul-Adha, Pohela Boishakh, and other festivals. Extra deposit bonuses, free spins, or special cashback may be offered during these times. Check the qx99 promo page regularly to stay updated on the latest offers.
Category 5
Security and Responsible Gaming
Yes, qx99 strictly follows the 21+ age rule. Providing your date of birth at registration is mandatory, and verification may be done via national ID card or passport if required. Those under 21 are not permitted to create an account — this rule is not flexible.
Yes, qx99 has a self-exclusion feature. You can close your account for a specific period or permanently if you wish. Contact our 24/7 live chat support to do so — they will take action quickly. Visit our responsible gaming page to learn more about responsible gaming.
qx99 uses SSL encryption technology to keep your personal and financial information secure. Your data is never sold or transferred to third parties. Read the Privacy Policy page to learn more about our privacy policy in detail.
Yes, qx99 only offers certified games from reputable game developers. Games from developers such as Pragmatic Play, PG Soft, JILI, and Spribe are tested by independent auditors. Random Number Generator (RNG) technology ensures that every result is completely random and unbiased.
qx99 takes responsible gaming seriously. If signs of addiction appear, set a deposit limit or close your account temporarily or permanently. Our live chat support team is always ready to assist in Bengali. Visit our responsible gaming page for more information.
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